Terms and Conditions Effective Date: July 1, 2025 Welcome to Gemma USA! These Terms and Conditions ("Terms") govern your use of our website (www.gemmausa.com) and your purchases from our store. By using our site and placing an order, you agree to be bound by these Terms. 1. General •Gemma USA reserves the right to update or modify these Terms at any time without prior notice. •By accessing this site, you confirm that you are at least 18 years old or have parental consent. 2. Products •All products are subject to availability. •We make every effort to display accurate colors and descriptions. However, we cannot guarantee your screen will display colors perfectly. •Product specifications (e.g., size, weight, and materials) are approximate and may vary slightly. 3. Pricing •Prices are listed in [USD] and are subject to change without notice. •We reserve the right to correct pricing errors. •Sales tax will be applied where required by law. 4. Payments •We accept major credit cards and other secure payment methods. •Payment must be received in full before orders are processed or shipped. 5. Shipping & Delivery •Gemma USA ships most orders via FedEx Two-Day Delivery, with options available for FedEx Priority Overnight and standard USPS shipping upon request. •Please allow 1–3 business days for order processing before shipment. For your security, all fine jewelry is shipped to the billing address only, and a signature is required upon delivery for all FedEx shipments. •At this time, we do not offer international shipping. 6. Returns & Exchanges •We want you to love your purchase. If for any reason you're not completely satisfied, you may request a return within 7 days of receiving your order. •To initiate a return, please call or email us to receive return authorization. Returns will not be accepted without prior authorization. •Items must be returned in original, unworn condition, and the original tag must not be removed. •Remember to return any certification reports or appraisals that came with the item you purchased. If you don't return the reports associated with a returned item, you will be charged for those reports. •Customers are responsible for return shipping and insurance. 7. Wholesale Terms •Wholesale pricing is available to approved retailers and partners. To apply, please submit a wholesale inquiry via our website or email sales@gemmausa.com •A valid resale certificate or business license may be required. •Wholesale orders may be subject to minimum order quantities (MOQs). •All wholesale orders are final sale unless otherwise stated in writing. •Turnaround times and shipping details for wholesale orders will be provided at the time of invoicing or order confirmation. •Wholesale customers are responsible for any applicable customs duties, taxes, or import fees for international orders. 8. Intellectual Property •All content on this site (including logos, product names, images, and descriptions) is the property of Gemma USA and may not be used without written permission. 9. Limitation of Liability •Gemma USA shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. 10. Privacy Policy •Your personal information is collected and processed according to our Privacy Policy. •We do not sell or share your personal data with third parties except as required to fulfill your order. 11. Governing Law •Any controversy or claim arising out of or relating to your purchase or these terms and conditions, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. 12. Contact For questions about these Terms or wholesale inquiries, please contact us at: Geoffrey Levy dba Gemma USA 📧 sales@gemmausa.com 📍 Geoffrey Levy dba Gemma USA, 4920 Atlanta Highway, Suite 132, Alpharetta, GA 30004 (Mail Only)